PROPOSAL DOCUMENT

Date: March 1, 2025

From: Olivia Izquierdo 

To: Tallahassee Community College 

Subject: Campus Coffee Shop’s Proposal to Put Into Effect a Mobile Order & Pickup System 

Introduction. In an effort to increase the efficiency and convenience of food services available at Tallahassee Community College, Campus Coffee Shop is thrilled to propose the implementation of a new mobile order and pickup system. We recognize that staff and students are irritated by lengthy wait times at campus dining locations, particularly during hours of high activity. Our innovative approach would aim to ease student traffic and improve the overall dining experience by enabling students to place orders through a user-friendly mobile app.

How Our System Works. The mobile ordering system will allow students and faculty to have a more practical and effective way to access campus dining by seamlessly integrating with TCC’s current dining services. The ordering process will be improved by allowing users to browse menus, personalize their orders, and securely pay within the app. To avoid long lines and unnecessary wait times, they can select a certain pickup time and receive real-time updates when their orders are ready.  Additionally, the system includes an integrated loyalty program that offers frequent app users special discounts and rewards. Considering our team will handle app development, TCC branding customization, and on-campus promotional support to guarantee a successful launch, implementation is simple and requires minimal staff training. 

Benefits to Tallahassee Community College. By enhancing the overall dining experience, the Mobile Order & Pickup System provides TCC with numerous advantages. In addition to raising the revenue of Campus Coffee Shop by encouraging more purchases through increased convenience, it also reduces congestion and wait times, leading to higher customer satisfaction. This increased convenience directly results in higher

 student satisfaction by ensuring that students have more time to focus on academics and campus extracurriculars rather than waiting in a line for food. This system increases the revenue of Campus Coffee Shop through a faster ordering experience where students are more likely to order from campus dining rather than seeking off-campus alternatives. Long lines during busy hours often discourage students from purchasing meals, but with a simplified ordering system, students can easily make orders in advance avoiding needless waits. Furthermore, the system also improves operational efficiency by enabling employees to manage orders more effectively and distribute resources as needed. By providing students with ample time to plan their meals and browse the menu the system encourages healthier choices as opposed to hurried, last-minute decisions. 

Additionally, the greatest advantage is that TCC will not have to make any sort of up front payment because our team will supply the system under a revenue-sharing model. To ensure a seamless integration, the consent of the college and coordination with dining services is the only requirement for successful implementation. 

Next Steps. We would love the opportunity to discuss how our Mobile Order & Pickup System can benefit TCC. Team members from our staff are available for a Zoom or in-person meeting the week of March 10th to provide a demonstration and would be happy to answer any questions or concerns. If you would like to arrange a meeting at your convenience, please contact info@camouscafeorders.com or call (555) 987-6543. We look forward to collaborating with you!